All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Due to the global impact of COVID-19 and travel restrictions recently in US, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.
Wish you and your family all the best.
The time frame for order delivery is divided into two parts:
The processing time of each product type is as below:
Update 08 Feb 21 for candle holders: due to covid-19 pandemic, the material carrier will arrive 5 days later than expected, the production for all orders purchased from Feb 08 to Feb 13, 2021 will also be delayed by 3 – 5 business days. On the other hand, candle holder orders which is purchased from Feb 14 will be processed and delivered as normal.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.Most orders are delivered within 3-7 business days, depending on your shipping address and on the carriers (USPS, UPS,…). Due to Covid-19 pandemic, the delivery time may take a little bit longer than usual.
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering okstorepro.com and if you have any questions, please don’t hesitate to contact us via: [email protected]